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  1. BFAB will refund in store credit/ replace products that have a defect, are damaged or do not match the order placed. Please email us within 48 hours of receipt of the product at customercare@bfab.in to proceed with returning the product and obtaining your replacement or store credit.
  2. Customer satisfaction is our delight. However, we will gladly issue a full refund only for items that have been incorrectly dispatched from our end or if the customer has received a damaged product. Replacement can be only made if the customer has received a damaged or a wrong product.
  3. BFAB doesn’t accept any returns, once the order is delivered and accepted by the customer or any other concerned person.
  4. We cannot accept returns of products that cause a skin reaction, since this type of response is caused by an individual’s sensitivity to an ingredient, and cannot be predicted by us. We strongly encourage our customers to do a patch test before using the product, in case they are sensitive to any ingredients.
  5. We also recommend customers to read the product descriptions, expiry information and ingredients before placing any orders. Any objection regarding above information will not be entertained after the purchase is made.
  6. In cases where the order is subject to a replacement due to some reason, and is applicable for a store credit, a shipping cost of INR 100/- will be deducted from the credit. Note: The return will be first picked up from the delivery address, examined at our facility and a refund/ credit note/ replacement would be issued. 
  7. For refund of products purchased during sales or discounts, the discounted rate paid for the product will be considered.For any further queries, you can contact us on customercare@bfab.in

Thank you for your co-operation.


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